Here at Uché we want to make sure you are delighted every time you shop with us. Occasionally though, we understand you may change your mind.

If you need to return an unused item you can do so within 30 days for an exchange or refund of the purchase price as required, less the delivery charge. Items must be unused, returned in the original packaging and in a re-saleable condition. Refunds will be processed within 7 working days of receiving the returned item. Simply return the goods to the address below. If you require assistance or if your item has been used please call 0203 8118 371 or contact us via our website.

Please return all goods to the following address:

Customer Returns. U. Williams limited. 61 Bridge Street. Kington HR5 3DJ, United Kingdom.

IMPORTANT: Please enclose a copy of your order inside each of the parcels
 Returns instructions

All shipping costs of any returned goods remain the responsibility of the customer, and we recommend you obtain proof of posting and tracking details of your parcel in case of a problem. 

The goods must be returned in the same condition as received and if possible with all packaging. We reserve the right to refuse or exchange an item if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.

If you are returning an item because of an error on our part we will be happy to collect your item free of charge. Please call 0203 8118 371 Monday to Friday between 9.00am and 5.30pm.

Refunds can only be made to the original card of purchase or Paypal account used.

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